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The ILM Level 5 Award in Managing Customer Relations is a comprehensive programme designed to enhance management and leadership capabilities in customer relationship management. This course equips learners with the knowledge and practical skills required to build and sustain strong customer relationships through effective communication, strategic problem-solving, and professional networking. Participants will examine best practices in customer service, conflict management, financial awareness, branding strategies, and relationship development.
With an emphasis on continuous improvement and adapting to evolving industry standards, the programme empowers individuals to strengthen customer satisfaction through improved performance, professionalism, and a positive approach. Enrol today to develop the expertise needed to manage customer relationships successfully and drive positive business results.
AC1.1 Conduct an environmental scan of the business environment in which your organization operates.
AC1.2 Analyse factors that impact upon the organization’s ability to find new customers and retain existing customers.
AC1.3 Use the results of the environmental scan, to plan strategies to improve the organization’s ability to find and retain customers.
AC1.4 Lead the implementation of strategies to improve the organization’s ability to find and retain customers.
AC2.1 Appraise the customer supply chain to identify any strengths, weaknesses, opportunities or threats.
AC2.2 Use the results of the audit to recommend strategies to improve your organization’s ability to meet customer requirements.
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